{"xsrfToken":"a78752a5fa494d782b96baa1809b137bea98530c_lout","branding":{"id":"1","key":"fais","name":"Food Alert Service Helpdesk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cf2819","headerLinkHoverBGColor":"#cf2819","headerBadgeColor":"#cf2819"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a14f4186-0021-4cad-87fb-fc2891652eb6/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2OWY3NDJkZS1jNGMwLTQyOWYtODhlYS1lOWVlMmIzZjBiMDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmExNGY0MTg2LTAwMjEtNGNhZC04N2ZiLWZjMjg5MTY1MmViNiI6WyJyZWFkIl19LCJleHAiOjE3MzU0NDAzNzYsIm5iZiI6MTczNTQzOTc3Nn0.h9lg2tD9utERYXekf4TC4o1rHeDwXZPII9NT2C_A3as&client=69f742de-c4c0-429f-88ea-e9ee2b3f0b02&mode=fit","logoId":"a14f4186-0021-4cad-87fb-fc2891652eb6","isLogoAvailable":true,"helpCenterTitle":"Service Helpdesk","sharedPortalName":"Food Alert Service Helpdesk","userInitialAnnouncementHeader":"Check65 App Update for iPhone 16 Compatibility","userInitialAnnouncementMessageWiki":"<p>If you're using the new iPhone 16 and experiencing issues downloading the Check65 app, please be aware that we’re currently finalising an updated version specifically for these devices. This temporary unavailability is due to compatibility adjustments required for the new iOS.</p>\n<p>We expect the updated app to be available shortly. Thank you for your patience, and if you need any immediate assistance, please don’t hesitate to reach contact to our support team.</p>\n<p>Thank you for contacting Food Alert Software Support.</p>","translations":{"en-US":{"helpCenterTitle":"Service Helpdesk","sharedPortalName":"Food Alert Service Helpdesk","announcementHeader":"Check65 App Update for iPhone 16 Compatibility","announcementMessage":"If you're using the new iPhone 16 and experiencing issues downloading the Check65 app, please be aware that we’re currently finalising an updated version specifically for these devices. This temporary unavailability is due to compatibility adjustments required for the new iOS.\n\nWe expect the updated app to be available shortly. Thank you for your patience, and if you need any immediate assistance, please don’t hesitate to reach contact to our support team.\n\nThank you for contacting Food Alert Software Support.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#100c08","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"fais","projectId":10311,"serviceDeskId":1,"name":"Food Alert Service Helpdesk","description":"<p>Welcome! You can raise a Software Service Helpdesk request below.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"6","name":"Alert65 - Request a new user","descriptionHtml":"<p>Please complete the below form to create a new user. <br> For more than one user, please provide the Username, Site allocation, Work email address and required role in the 'Additional information' section.</p>","callToAction":"Alert65 - Request a new user","introHtml":"<p>Please use this request form to create a new user for Alert65. <br> Did you know that you can also create your own user on Alert65? Speak to your Alert65 Superuser to create your own users.</p>","icon":10568,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10568","groups":[3],"key":""},{"id":"32","name":"Audit65 - Request a new user","descriptionHtml":"","callToAction":"Audit65 - Request a new user","introHtml":"<p>Please use this request form to create a new user for Audit65.</p>","icon":10567,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","groups":[3],"key":""},{"id":"22","name":"Check65 Support","descriptionHtml":"<p>Please provide as much detail as possible to the description of your issue, including the steps that caused the issue. Please include screenshots and a user name.</p>","callToAction":"Check65 Support","introHtml":"<p>Please use this request form for support queries related to the Check65 App.</p>","icon":10545,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"23","name":"Nutrition Module Request","descriptionHtml":"","callToAction":"Nutrition Module Request","introHtml":"<p>Please use this form to request the Nutrition Module to be enabled in Alert65.</p>","icon":10554,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10554","groups":[7],"key":""},{"id":"33","name":"Reset Password Request","descriptionHtml":"","callToAction":"Reset Password Request","introHtml":"<p>Please use this request form to reset your Password</p>","icon":10580,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[3],"key":""},{"id":"21","name":"Service Helpdesk","descriptionHtml":"<p>Please use this request form for support queries related to Alert65, Checklist+, Audit65 and the Auditus App.</p>","callToAction":"Service Helpdesk","introHtml":"<p>Please use this request form for support queries related to Alert65, Checklist+, Auditus and the Auditus App.</p>","icon":10540,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"17","name":"Alert65 Issue","descriptionHtml":"","callToAction":"Alert65 Issue","introHtml":"<p>There is functionality on Alert65 that is not working</p>","icon":10532,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"19","name":"Check65 app feedback","descriptionHtml":"<p>This form allows you to provide feedback arising from Check65 Trial testing. Please ensure you capture as much detail as possible, including screenshots and steps to recreate the scenario.</p>","callToAction":"Check65 app feedback","introHtml":"","icon":10656,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10656","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain parts of the system</p>","icon":10546,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10546","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10565,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10545,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10582,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10578,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10549,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10553,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10551,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[],"key":""},{"id":"18","name":"Status Issue","descriptionHtml":"","callToAction":"Status Issue","introHtml":"<p>some feature on Status is not working</p>","icon":10582,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10577,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10584,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10584","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Application issues"},{"id":3,"name":"Logins and Accounts"},{"id":7,"name":"Enquiries"}],"orderMapping":{"1":[22,21],"3":[33,32,6],"7":[23],"2":[1,10,11,13],"4":[14,9,15],"5":[14,10,16]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c2b4d02f-5d54-3193-a980-0e663af31841","appLinkName":"System Confluence","appLinkUrl":"https://foodalert.atlassian.net/wiki","spaceKey":"FAIS","spaceName":"Food Alert IT Service desk","spaceUrl":"https://foodalert.atlassian.net/wiki/spaces/FAIS","isServer":false},"labels":[],"projectKey":"FAIS","serviceDeskId":1,"kbLinkDomainURLs":["https://foodalert.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"FAIS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2OWY3NDJkZS1jNGMwLTQyOWYtODhlYS1lOWVlMmIzZjBiMDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU0NDA5NzYsIm5iZiI6MTczNTQzOTc3Nn0.EfYsCXcb_iBsxJw9vZ-i4P2N-6I2tAezkfJe2D111kA","targetCollection":"upload-project-10311","endpointUrl":"https://api.media.atlassian.com","clientId":"69f742de-c4c0-429f-88ea-e9ee2b3f0b02","tokenDurationInMins":20}},"reqCreate":{"id":32,"projectId":10311,"form":{"name":"Audit65 - Request a new user","descriptionHtml":"","callToAction":"Audit65 - Request a new user","intro":"<p>Please use this request form to create a new user for Audit65.</p>","instructions":"","icon":10567,"iconUrl":"https://foodalert.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10567","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10363","fieldConfigId":"10716","label":"Group name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"e.g. Create an account on Jira","descriptionHtml":"<p>e.g. Create an account on Jira</p>","required":true,"displayed":false,"presetValues":["New Auditus User Request"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10377","fieldConfigId":"10733","label":"Site(s) to be allocated to the new user","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10357","fieldConfigId":"10709","label":"FA Software Product","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10311"],"values":[{"value":"10309","label":"Alert65","selected":false,"children":[]},{"value":"10311","label":"Audit65","selected":false,"children":[]},{"value":"10310","label":"Check65 App","selected":false,"children":[]},{"value":"10312","label":"Auditus App","selected":false,"children":[]},{"value":"10358","label":"Checklist+ App","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10367","fieldConfigId":"10721","label":"Login username for new user","description":"Please provide the username you would prefer for this new user","descriptionHtml":"<p>Please provide the username you would prefer for this new user</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10361","fieldConfigId":"10714","label":"Issue Category","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10356"],"values":[{"value":"10321","label":"Dashboard","selected":false,"children":[]},{"value":"10328","label":"Audits","selected":false,"children":[]},{"value":"10322","label":"Data","selected":false,"children":[]},{"value":"10332","label":"Document Download","selected":false,"children":[]},{"value":"10356","label":"Login","selected":false,"children":[]},{"value":"10331","label":"Notifications","selected":false,"children":[]},{"value":"10326","label":"Onboarding","selected":false,"children":[]},{"value":"10325","label":"Password Reset","selected":false,"children":[]},{"value":"10330","label":"Performance","selected":false,"children":[]},{"value":"10355","label":"Permissions","selected":false,"children":[]},{"value":"10320","label":"Report","selected":false,"children":[]},{"value":"10319","label":"Site Updates","selected":false,"children":[]},{"value":"10324","label":"Synching","selected":false,"children":[]},{"value":"10323","label":"System Issue","selected":false,"children":[]},{"value":"10329","label":"Templates","selected":false,"children":[]},{"value":"10327","label":"Training","selected":false,"children":[]},{"value":"10318","label":"User Updates","selected":false,"children":[]},{"value":"10371","label":"Checklists ","selected":false,"children":[]},{"value":"10372","label":"Temperature checks","selected":false,"children":[]},{"value":"10353","label":"Other","selected":false,"children":[]},{"value":"10373","label":"Departments/Location","selected":false,"children":[]},{"value":"10374","label":"Audit65 New Login","selected":false,"children":[]},{"value":"10375","label":"Alert65 New Login","selected":false,"children":[]},{"value":"10377","label":"Contracts update ","selected":false,"children":[]},{"value":"10378","label":"Set up issue","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10364","fieldConfigId":"10717","label":"Work email address for new user","description":"Please provide the email address for this new user","descriptionHtml":"<p>Please provide the email address for this new user</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10381","fieldConfigId":"10737","label":"Support Level","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10368"],"values":[{"value":"10368","label":"L1 Support","selected":false,"children":[]},{"value":"10369","label":"L2 Support","selected":false,"children":[]},{"value":"10370","label":"L3 Support","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10379","fieldConfigId":"10735","label":"Copy an existing user profile","description":"Please specify the username of the profile that this user should be copied from","descriptionHtml":"<p>Please specify the username of the profile that this user should be copied from</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10380","fieldConfigId":"10736","label":"User role to be assigned","description":"Please select the role that should be assigned to the new user.","descriptionHtml":"<p>Please select the role that should be assigned to the new user.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10365","label":"Area Manager","selected":false,"children":[]},{"value":"10366","label":"Site Manager","selected":false,"children":[]},{"value":"10367","label":"Auditor","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Additional information","description":"For more than one user, please provide the Username, Site allocation, Work email address and required role in this section.","descriptionHtml":"<p>For more than one user, please provide the Username, Site allocation, Work email address and required role in this section.</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/32","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/32","calendarParams":{"firstDay":0,"date":"2024-12-29T02:36:16+0000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c2b4d02f-5d54-3193-a980-0e663af31841","appLinkName":"System Confluence","appLinkUrl":"https://foodalert.atlassian.net/wiki","spaceKey":"FAIS","spaceName":"Food Alert IT Service desk","spaceUrl":"https://foodalert.atlassian.net/wiki/spaces/FAIS","isServer":false},"labels":[],"projectKey":"FAIS","serviceDeskId":1,"kbLinkDomainURLs":["https://foodalert.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2OWY3NDJkZS1jNGMwLTQyOWYtODhlYS1lOWVlMmIzZjBiMDIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzExIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU0NDA5NzYsIm5iZiI6MTczNTQzOTc3Nn0.EfYsCXcb_iBsxJw9vZ-i4P2N-6I2tAezkfJe2D111kA","targetCollection":"upload-project-10311","endpointUrl":"https://api.media.atlassian.com","clientId":"69f742de-c4c0-429f-88ea-e9ee2b3f0b02","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}